Clean-up of Old Adobe Reader/Acrobat Programs

With the successful deployment of Adobe Acrobat XI Pro, older versions of Adobe PDF products are not necessary and may even pose a security risk. Therefore, any computer that has Acrobat XI Pro will have any other version of Adobe Acrobat or Reader uninstalled starting today. What do you need to do? If you do not yet have Acrobat XI Pro, please restart your computer and refer to the previous blog posts for instructions. If you do have Acrobat XI Pro installed then no further action is needed; any necessary uninstall actions will occur silently. Thank you for helping keep all Pepperdine computers up-to-date with the latest software!

Deployment of Adobe Acrobat Pro XI Almost Complete

The deployment of Adobe Acrobat Pro XI to university-owned computers has gone smoothly. Currently, there are now 1,612 computers with Acrobat Pro XI, 1,378 of which are Windows and 234 are Macs. According to the device management team, a handful of computers still need to have the software installed. Those members of the community will encounter the following pop-up windows. Please pay heed to the notices to ensure you will enjoy the benefits of Acrobat Pro XI.

Pop-up notice for Windows

Pop-up notice for Mac

Pepperdine Faculty and Staff to Receive Adobe Acrobat Pro XI

On Thursday, April 17, 2014, IT’s Device Management service will begin deploying Adobe Acrobat XI Pro to all university-owned machines.

Pepperdine faculty and staff will be able to enjoy the Pro version features, which include creating and editing PDF files and forms as well as merging and combining files into a PDF.

What do I need to do?
Nothing! All of the work will be done by the DM service with no disruption to your work. During the month of April and into May, DM will silently install Acrobat and remove older versions of Acrobat and/or Reader from your computer.

Will I notice anything?
No. In most cases the installation will be all done in the background. However, some of you (i.e. Macintosh users) might see a pop-up window like the ones pictured below.

Should you encounter these, please select “Ok” and close any instances of Acrobat or Reader. Select “Snooze” to delay the installation if it’s during an inconvenient time. You will see an alert when the process has been completed on your computer.

Pop-up notice for Windows

Pop-up notice for Mac

IT staff know the features of Adobe Acrobat Pro XI will provide many benefits to Pepperdine’s business processes.

Windows XP Sunset: March Update

Windows XP will no longer be supported by Microsoft after April 8, 2014. Consequently, all university-owned computers running Windows XP need to be upgraded to Windows 7 or else retired from duty as they will not be allowed on Pepperdine’s network after April 8, 2014. 

Thanks to all our Pepperdine colleagues who have been upgrading or surplusing their Windows XP computers.  There are only 43 computers at Pepperdine still running XP.  Of those, 25 need to be upgraded to Windows 7 while 18 need to be retired as they do not have the resources required to be upgraded.  These computers are receiving daily pop-ups informing their users of the Windows XP sunset program.  In addition, the Device Management team has contacted all students informing them of the deadlines, and it is collaborating with colleagues across Pepperdine to educate guests, vendors, and newly admitted students about the end of Windows XP. 

Windows XP Sunset: February Update

Windows XP will no longer be supported by Microsoft after April 8, 2014. Consequently, all university-owned computers running Windows XP need to be upgraded to Windows 7 or else retired from duty as they will not be allowed on Pepperdine’s network after April 8, 2014.


Thanks to all our Pepperdine colleagues who have been upgrading or surplusing their Windows XP computers.  There are only 115 computers at Pepperdine still running XP.  Of those, 69 need to be upgraded to Windows 7 while 46 computers need to be retired as they do not have the resources required to be upgraded.  E-mails were sent on 2/26/14 to the owners of these computers (if they are able to be determined) informing them of the Windows XP sunset program.  If no definitive owner can be determined for a given computer, then technology support personnel will visit the computer and work with attendant staff in sunsetting XP.

Windows XP Sunset: January Update

Windows XP will no longer be supported by Microsoft after April 8, 2014. Consequently, all university-owned computers running Windows XP need to be upgraded to Windows 7 or else retired from duty as they will not be allowed on Pepperdine’s network after April 8, 2014. 

Thanks to all our Pepperdine colleagues who have been upgrading or surplusing their Windows XP computers.  There are only 211 computers at Pepperdine still running XP.  Of those, 125 need to be upgraded to Windows 7 while 86 computers need to be retired as they do not have the resources required to be upgraded.  E-mails were sent on 1/15/14 to the owners of these computers (if they are able to be determined) informing them of the Windows XP sunset program.  If no definitive owner can be determined for a given computer, then technology support personnel will visit the computer and work with attendant staff in sunsetting XP.

Now patching Win 8.1 and OSX 10.9

Patching has been enabled for Windows 8.1 and Macintosh OSX 10.9 systems. Patch support became available in December for these systems along with our recent upgrade to the Device Management system just before the Winter Break. While use of these operating systems are few and far between, we do currently have approximately 9 - Windows 8.1 and 58 - OSX 10.9 in the Device Management system.