About Pepperdine Device Management

The latest developments in device management at Pepperdine, along with relevant informational links and our patch log.

Wednesday, November 16, 2022

MacOS 10.15 End-of-Life: Update Now!

 Step 1 - Visit How to download macOS - Apple Support

Step 2 - Scroll to the section “use the App Store or your browser”

Step 3 - Click on the link for “Monterey 12” (or “Big Sur 11” If Monterey does not work)

Step 4 - The link will ask you to open in the App Store, and will take you to this page within the App Store:

Step 5 - Click “Get” and follow the steps to update your operating system. 

**NOTE: If you try to install Monterey and get a message that this update is not available, try Big Sur on Step 3.

Wednesday, May 25, 2022

DM Profile Enrollment Campaign Stepped Up

The DM Profile referenced in the Apr 6 article below is a key component to help protect the University from ransomware and other malware; it will be used to make M1 Macs and Mac OS 11 & 12 systems compatible with our antivirus and encryption software.

You must enroll your Mac prior to June 30 to continue to use University networks.

A network event was sent May 26th to support managers and technicians, advising that all the colleagues they support must have their University owned Macs enrolled by June 30th.

An email with a personalized attachment was scheduled for May 31st to be sent to all colleagues with a University Mac registered to their NetworkID advising that their Mac must be enrolled in a DM Profile by June 30.

The familiar DM popup on unenrolled Macs guiding the seated user to perform DM Profile enrollment was increased in frequency from weekly, to daily, starting May 25th.

Wednesday, April 6, 2022

DM Profile Prompt

Beginning in February 2022, Pepperdine required all University-owned Mac device users to enroll their machines into Device Management (DM) Profile.   The DM Profile improves security, patching, and device configuration on our Apple systems by making updates for Mac device users much easier.  The profile remotely connects and protects your Apple devices, eliminating the need for device users to collaborate with a technician for basic tasks.

In April, any Mac that has not yet enrolled into Device Management profile, will experience a weekly prompt message.  We strongly advise you to self-enroll your University-owned Mac device to avoid pop-ups.

If you start receiving prompts, you can enroll into DM profile by clicking “Ok” on the first prompts. Then you will receive the second prompts within a minute to start the installation.

If you have any issues enrolling your device or technical questions, you have multiple options to contact technical support at Tech Central:

  • Call 310.506.4357 (HELP) to reach Tech Central 24/7/365

  • Schedule an appointment with our technicians online or at one of our available locations

  • Access the IT Support Forms for common, non-emergency requests

Visit TAC B100
in Malibu, Monday-Friday, 8 AM-5 PM Pacific

Wednesday, January 26, 2022

MacOS 10.14 End-of-Life: Update Now!

MacOS 10.14 ("Mojave") is no longer supported as of January 1st, 2022. You can check your operating system (OS) version on a Mac by clicking the Apple icon in the upper-left of the screen and then clicking "About this Mac"

Step 1 - Visit https://support.apple.com/en-us/HT211683

Step 2 - Scroll to the section “Use Safari to download macOS on your Mac”:

Step 3 - Click on the link for “macOS Big Sur”

Step 4 - The link will ask you to open in the App Store, and will take you to this page within the App Store:

Step 5 - Click “Get” and follow the steps to update your operating system.