Software Sunset: Office 2011 for Mac

The Microsoft Office suite of programs (Word, Excel, PowerPoint, etc.) is used every day by the university community. Microsoft has announced that the suite of programs included in Office 2011 for Mac has reached "end-of-life." To ensure the security of our network, Office 2011 for Mac will be automatically removed from university-owned devices.

Currently, the most up-to-date version is Office 2016 (available for both Mac and Windows computers). Any computer on which 2011 is removed will have this latest-and-greatest Office suite installed automatically. There will be no lag-time between the two versions: As soon as Office 2011 is uninstalled, Office 2016 will be available in a Mac's "Applications" directory.

Mandatory Acrobat Pro 11 => Acrobat Pro 2017 Upgrade

What's Happening with Acrobat XI (Acrobat Pro 11)?

The University licensed Adobe Acrobat software will be upgraded for all University owned computers soon! Starting 10/12/17, Pepperdine’s Information Technology division will be replacing your older Adobe Acrobat Pro XI software with the latest desktop version, Adobe Acrobat 2017.  The previous version has reached the end of support, so we are automatically upgrading Acrobat for the latest features and security updates.

What's new?

Adobe Acrobat 2017 does everything that the previous

version did, with a few extra features:

• View multiple PDFs through a tabbed interface
• Quickly "compare" the differences between two documents
• Add bulleted lists when editing text directly in Acrobat
• Learn more about the new features in Adobe Acrobat 2017.

Assistance with the upgrade is available from the IT Service Desk 310-506-4357.

What do I need to do?

Each person should close and save all PDF documents and exit Acrobat Pro and Reader, before accepting the install dialog presented by the Device Management system.

Update your pre-Yosemite Mac & HP MicTray.exe

Update your pre-Yosemite Macs. Macs, like all Apple products, need updates, too. Apple only updates the latest 3 operating systems and that generally means no security patches for older operating systems. If your operating system is MacOS X 10.9 (Mavericks) or older it is no longer receiving updates. If you have a University-owned Mac that has one of the older operating systems you should be seeing pop-ups from the service desk telling you to contact the help desk for assistance. Please do so before July 1 to avoid having your computer blocked from the network.

New HP Laptops came with a keystroke logger. A keystroke logger records every key you press. This was a debug feature put in during the development of the new Connexant audio driver for these machines, but its still recording every keystroke to the MicTray.log file in /Users/Public. There is a fix coming from HP and Microsoft but for this week at least, Device Management is continually deleting the keystroke log file and the programs that generate it. Deleting the MicTray programs interferes with keyboard control of your microphone so use the mouse for volume, on/off in the meantime.

Device Management patches Chrome

Device management is like the guy with the broom at the end of the parade - it will clean up specific out-of-date software on your computer, if someone else doesn't (e.g. you or auto update).

Device management does deploy updates to Chrome. This is intended, but not working reliably at the moment. When it works, it will happen irrespective of any 'dont update' setting done by a user or administrator.

Currently, the frequency of Chrome updates is causing older updates to be deactivated, usually, but not always before they can be applied. Our conservative and sequential "test hardy group1, then test diverse group2, then patch everyone" (Dogfood, Canary, Pandemic) patch cycle, often means no update can be applied, because a new one is available deactivating the old one before it makes it through the test cycle.

Fixing this problem is even harder than understanding my paragraph above, but the Device Management Core Team is working on it. Meanwhile, if you or your administrator has put your Chrome into "don't auto update" mode - stop that! :)

Device Management is merrily patching other software. Check back Aug 15 for our July statistics.

Google Chrome Automatic Installation

We are currently in the process of migrating our email hosting to the feature-rich and unlimited-storage Google Mail platform. To ensure compatibility with various Google Apps, a best practice is to use Google's web browser, which is called "Chrome." Starting on May 6th, Chrome will be automatically installed and updated on university-owned devices. For more details on the email upgrade, please see this page on the IT website.

Spring Cleaning

The Device Management (DM) service is a proactive approach to ensure our University computer systems and network are safe, secure, and available for teaching, learning, research, and projects.  It has been doing a great job of maintaining our University-owned computers by keeping commonly-used programs up-to-date, like Java, Flash, and Adobe Acrobat.  As an extension of this valuable service, we will soon launch a "spring cleaning" initiative in late-March.

What is Spring Cleaning?

Just as a "deep clean" helps our homes and offices run more efficiently, so too does a thorough "cleaning" of our computers. As time passes, computers tend to accrue applications that are unnecessary, annoying, and perhaps even harmful. These types of programs are referred to as "grayware," "bloatware," or PUPs ("Possibly Unwanted Programs"). Though they are more innocuous than viruses, they make our computers work harder and run slower.

How will DM Carry Out the Cleaning?

In order to clean out this digital junk, the Device Management system will soon start automatically removing certain programs which have been identified as "unwanted" from university-owned computers. Information Technology has partnered with support representatives of the schools to identify the programs most detrimental to system performance, system security, and user experience.

These protocols will be started on March 21, 2016 and will only affect University-owned computers. If you would like the exact details of the programs being removed and their justifications, please visit the Device Management Blog's Spring Cleaning Page. For more information on the Device Management system please visit the Device Management homepage.

Frequently Asked Questions

How is the list of software determined for periodic removal on University-owned equipment?

Pepperdine Information Technology has partnered with support colleagues from our schools and select departments to identify known software that is unwanted and potentially harmful to our University-owned systems.  A candidate list is shared internally with Device Management, Information Technology, and our valued support partners for review and feedback.  The top contenders and known offenders are identified.  The list of proposed applications for removal are published on this blog for community awareness and feedback.  Based on feedback, the final list is decided and automated removal scheduled thereafter.

How can I suggest software for periodic removal from University-owned equipment?

Pepperdine University faculty and staff may submit suggestions using this form.

What if I feel that an application on the removal list is critical to my work at the University?  Can I request a review?

Absolutely.  We rely on feedback from the community to understand the needs and business practices of our work colleagues.  You may submit your feedback.  Members of the Device Management team will routinely review feedback, with final decisions made within 2-4 weeks.

Is this service available for my personally-owned equipment?

No.  The Device Management service is focused on safeguarding and optimizing University-owned computers.  You can check the page "Periodically Removed Programs," which is linked in the right-hand section of this blog, for software on the removal list and then uninstall these applications if they happen to be on your personal computer.

Programs Added to Automatically Patch

With the overwhelming success of patching programs like Adobe Flash Player and Oracle Java, the Device Management team has expanded the programs which will be automatically and silently patched. We've added Microsoft Silverlight, VLC Media Player, and Apple Quicktime to our patch schedules. Silverlight is a common browser plugin for web applications and video. VLC and Quicktime are both versatile video players.