Additional Mac Users to Receive an Installer File Through Secure Attachments

On Monday, June 24, 2013, Mac users will receive the device management installer file through Pepperdine's Secure Attachments with instructions on how to install file. 

Please do not hesitate to call the Pepperdine Help Desk at (310) 506-4357 with questions not answered in the blog and its associated Device Management web pages.

Device Management Team Notifies Pepperdine Users with Computers Missing Numerous Updates

On Monday, June 24, more than 300 Pepperdine users will be notified that their computer requires numerous updates prior to being patched by the Device Management service. 

Having a computer up to date prior to being patched by the Device Management service will greatly reduce the number of reboots they will encounter.

To get your computer up to date, please do the following:

1. Go to http://browsercheck.pepperdine.edu
2. Click the big blue “Update Browser Plug-ins Now!” button
3. Click any “fix-it” buttons that may appear

Please do not hesitate to call the Pepperdine Help Desk at (310) 506-4357 with questions not answered in the blog and its associated Device Management web pages.

Patching begins!

We have successfully passed another major milestone in keeping our computers and network secure. The first large-scale application of security patches through our Device Management system happened over two days, June 20 and 21 and focused on computers in the Thornton Administrative Center (TAC) on the Malibu campus. We chose to begin with the TAC because of the high number of computer users in a relatively small location so that we could be on hand to help people and answer questions during the patching process.

In order to prepare people in the TAC, members of IT canvassed the building on June 19, talking with people and handing out informational fliers with what to expect once the patch rollouts were underway. While visiting with the staff we also took the opportunity to ensure the Device Management agent was installed correctly so patching would happen as smoothly as possible.

Based on what we learned from the TAC rollout we will refine our process and expand patching to the Tyler Campus Center on the Malibu campus (TCC) and to the West LA campus next week.

See a list of the patches applied at: http://devicemanagement.pepperdine.edu/p/pdm-patch-log.html

Mac Users in the TAC Will Receive an Installer File Through Secure Attachments

On Tuesday, June 18, 2013, Mac users in the Thorton Administration Center (TAC) will receive the device management installer file through Pepperdine's Secure Attachments.

Should any Mac users in the TAC building have issues, please contact the device management team at devicemanagement@pepperdine.edu.

Email to all faculty and staff today - DM is coming!

Dear Colleague,

On May 10, we emailed you about Pepperdine's Device Management, an extension of our software patch service. The device management team has successfully enrolled most university-owned computers into the device management service and we are on schedule to begin patching Adobe Reader, Java, and Flash beginning the week of June 17, 2013.

When the patching begins, your individual experience will depend on the degree to which the software on your Pepperdine computer is up-to-date. Those computers with software that is significantly out-of-date may need to be rebooted one or more times during the initial patching session. The Pepperdine Device Management system will guide you through the process. Below are the pop-up windows you will encounter during patching.

Windows

Macintosh

To reduce the potential number of reboots, visit http://browsercheck.pepperdine.edu, click on the big blue “Update Browser Plug-ins Now!” button, and then click any “fix-it” buttons that may appear.

Please let us know if you have any questions. To learn more about Pepperdine's Device Management service, please visit:http://community.pepperdine.edu/it/services/devicemanagement/

Best Regards,

Information Technology